Returning your order on JimmyJazz.com is quick and simple! If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of the delivery date for a full refund of the purchasing price. Items marked as final sale will not be accepted for return processing. Shipping/handling charges are non-refundable.
The item(s) must be sent back in new and unused condition, with store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, watches, underwear, swimwear, headphones, and body jewelry are non-returnable.
Step 1: Process Return Packing Slip and Return Shipping Label.
- Go to https://www.jimmyjazz.com/a/returns
- Enter your Order # and Email Address
- Select the item(s) you wish to return, including Return Reason and Quantity
- Select Original Payment Method
- Review Return Summary and click Confirm
- Your Return Label will be emailed to you
If your return will require two or more boxes, only select the items you will be sending in the first box and continue. Once the return is complete, go back to the Order History screen and repeat this process to print additional return labels for each additional box.
Step 2: Pack your items and attach your new Return Label.
You can use the original Jimmy Jazz box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Step 3: Drop off the return package to your local FedEx Ground facility.
Please allow 5 – 10 business days for your transaction to be processed. You will receive an email once your return has been received and another email once your refund has been processed.
Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. Your credit from JimmyJazz.com will be reduced by the return label fee of $7.95. All refunds are subject to quality assurance by Jimmy Jazz upon receiving. If the quality check process determines that the return product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.
Jimmy Jazz reserves the right to refuse return of any merchandise that does not qualify and/or does not include all return information requested in JimmyJazz.com’s return policy. We will send the product back stating the reason for the denied return at your shipping/handling expense. There are no exceptions to this policy.